PRODUCT RETURN & REFUND POLICY

At House of Muher, we take great care to ensure that every product is crafted with precision and delivered in perfect condition. Due to the nature of our designs, production process, and quality standards, we follow a strict No Return / No Refund policy.

WHY THIS POLICY?

Each product is specially curated and made to order. Once the order is placed, materials, craftsmanship, and logistics are allocated exclusively for that product.
To maintain fairness and transparency for all customers, we do not accept returns or cancellations after an order has been confirmed.

However, if a customer insists on cancelling the order before processing begins, a 25% cancellation fee will be applicable. This fee covers material allocation, production planning, labour scheduling, and administrative costs already incurred.

QUALITY ASSURANCE

Every product goes through multiple rounds of quality checks before dispatch.

In the rare case you receive a damaged or defective item, please reach out to us within 48 hours of delivery with the following:

Order Number
Delivery Address
Clear Images / Video of the package and product

Our team will thoroughly review your request and assist you with the best possible resolution.

EXCEPTIONS

This policy applies to all domestic & international orders.
Customized pieces are designed exclusively for each customer and therefore cannot be returned, cancelled, or refunded under any circumstance.

NEED ASSISTANCE?

For any clarification, we’re always here to help:

📩 contact@houseofmuher.com
📞 (+91) 9305811346